T&Cs | singingoutloud

🎵 Lesson Terms & Cancellation Policy

Lessons must be paid for in advance, either termly or in agreed instalments.
A confirmed booking secures your weekly slot in my timetable.
Lessons are not secured without payment. Payment must be made at least 48 hours before the scheduled lesson, or by the first lesson of a block booking.
If payment is not received by this time, your slot may be offered to another student.

A minimum of 48 hours’ notice is required to cancel a lesson. Where notice is given, I will do my best to offer a rescheduled slot, subject to availability.
Cancellations made with less than 48 hours’ notice will be charged in full and are not eligible for rescheduling.
Lessons missed without any notice (no-shows) will also be charged in full and are not eligible for a makeup.
If a student is more than 10 minutes late and I haven’t been informed, I will assume they are not attending. I may not be available to answer the door or proceed with the lesson after this time. The lesson will be treated as a no-show.

Make-up lessons may be offered as a goodwill gesture, not a guarantee.
If offered, the makeup must be arranged and taken within two weeks of the original missed lesson.
Rescheduling is subject to my availability and may not always be possible during busy periods.

Refunds will not be issued for missed or cancelled lessons, regardless of reason, unless I cancel due to illness or exceptional circumstances.
Please only book lessons if you are able to commit to the agreed time.

In the rare case that I need to cancel a lesson, I will offer an alternative time or credit the lesson forward.

I kindly ask that my time, energy and commitment to your learning is respected and valued. In return, I will always respect and value you and your musical journey.
With mutual understanding and consistency, we can build a fantastic working relationship — and achieve some truly great things together.