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🎵 Lesson Terms & Cancellation Policy

1. Payment & Booking

  • Lessons must be paid for in advance, either termly or in agreed instalments.

  • A confirmed booking secures your weekly slot in my timetable.

  • Lessons are not secured without payment. Payment must be made at least 48 hours before the scheduled lesson, or by the first lesson of a block booking.

  • If payment is not received by this time, your slot may be offered to another student.
     

2. Cancellations & Missed Lessons

  • A minimum of 48 hours’ notice is required to cancel a lesson. Where notice is given, I will do my best to offer a rescheduled slot, subject to availability.

  • Cancellations made with less than 48 hours’ notice will be charged in full and are not eligible for rescheduling.

  • Lessons missed without any notice (no-shows) will also be charged in full and are not eligible for a makeup.

  • If a student is more than 10 minutes late and I haven’t been informed, I will assume they are not attending. I may not be available to answer the door or proceed with the lesson after this time. The lesson will be treated as a no-show.
     

3. Rescheduling Policy

  • Make-up lessons may be offered as a goodwill gesture, not a guarantee.

  • If offered, the makeup must be arranged and taken within two weeks of the original missed lesson.

  • Rescheduling is subject to my availability and may not always be possible during busy periods.
     

4. Refunds

  • Refunds will not be issued for missed or cancelled lessons, regardless of reason, unless I cancel due to illness or exceptional circumstances.

  • Please only book lessons if you are able to commit to the agreed time.
     

5. Teacher Absence

  • In the rare case that I need to cancel a lesson, I will offer an alternative time or credit the lesson forward.
     

6. Mutual Respect

  • I kindly ask that my time, energy and commitment to your learning is respected and valued. In return, I will always respect and value you and your musical journey.

  • With mutual understanding and consistency, we can build a fantastic working relationship — and achieve some truly great things together.

OPENING HOURS

 

Monday - Saturday

 

ADDRESS

School House Lane

Teddington

TW11 9

kiara@singingoutloud.co.uk

07818441984

LINKS

kiaraditrana.co.uk

thelollipops.co.uk

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